Reliable virtual business support that keeps your clients cared for and your operations moving.
You've got the audience. You've got the clients. What you don't have is time to answer everybody.
I run the parts of your business that never stop talking, your inbox, your community, your social media DMs, and your support team. Replies in your voice, every day, so nobody waits and nothing slips. You stay focused on your work; I handle the rest.
Growing every day. Drowning in messages every night.
You show up. You serve your clients, you post, your audience and team grows. But growth has a price nobody warns you about: every new follower, member, client, and team member is another message waiting on you.
Emails pile up. Your community goes quiet because questions sit unanswered. Leads DM you ready to buy, and by the time you reply, they've bought from someone faster.
You don't have a growth problem. You have a response problem.
I answer for you, in your voice, every day.
Every reply your business sends is either building trust or burning it. I make sure it's building.
I manage your conversations across the four places they pile up, your inbox, your community & social media, and support team with replies that sound like you wrote them, escalations when something needs your judgment, and reports so you always know what your people are asking.
No more "sorry for the late reply." No more leads going cold. No more feeling guilty every time you open the app.
Ways I can help
Three ways I take the conversations off your plate. Start with the one that's costing you the most sleep.
Email Management
I run your inbox: triage, replies in your voice, client inquiries handled, the important stuff escalated to you, inbox zero maintained, and a weekly summary so you know what happened without reading a single thread.
Community & Social Media Support
Your group stays warm and your DMs stay answered. I welcome new members, spark conversation, and respond daily in your voice, program questions handled within hours, warm leads worked toward booked calls, anything sensitive flagged to you same day. Plus weekly caption drafts and a monthly report on what your leads are really asking.
Both keep your two strongest lines, the renewals point and "what your leads are really asking." That second one does real work; it promises insight, not just coverage, which is what separates this from every other VA offering the same list.
Support Coordination
You've hired people to answer tickets. What you don't have is anyone making sure it all gets done, so it keeps landing back on you. I run the day-to-day: the queue gets reviewed and assigned daily, urgent issues get routed and followed until they're closed, and coverage gets planned around PTO, holidays, and launch weeks so there's never a day nobody's watching. Your team gets weekly check-ins, new hires get trained on your tools and tone, and conversations get sampled against your standards with feedback that actually lands. Macros and FAQ articles stay current instead of going stale. Every week you get one report, volume, what's aging, what needs your decision, and a monthly view of where things are heading and whether it's time to add capacity.
Three steps to getting your time back
1. Book a free call — we talk through your business, where messages are piling up, how you sound, and where support is needed. No pressure.
2. I learn your voice — your offers, your FAQs, your tone, what I answer and what comes to you. Most clients are fully handed off within the first week.
3. You log off — your inbox, community, DMs, and support team run daily without you, and you get a summary instead of a pile.
Why done-for-you, in your voice
Anyone can answer messages. Almost nobody can answer them as you.
The reason you haven't handed this off already is simple: you're afraid a stranger will sound like a stranger. Fair. That's why I don't touch a single reply until I've studied how you talk, your phrases, your tone, your boundaries, and built a clear playbook for what I answer and what gets escalated to you.
Backed by 8+ years in customer support and operations, your people get fast, warm, on-brand replies, support, and they never know you stepped away.
Packages
Select A Package That Powers Your Success
Email Support
Starting at $300 / 10hrs Weekly / Paid Monthly
Daily inbox triage, monitoring, and organization — 1 email account.
Responses drafted and sent in your voice, within one business day.
Inbox zero maintained, Monday through Friday.
Urgent items escalated to you same day.
FAQ and canned response library, built and maintained.
Weekly summary report.
Community & Social Media Support
Starting at $340 / 10hrs Weekly / Paid Monthly
Community — 1 platform
Daily monitoring and member responses
New member welcome and onboarding messages
Moderation, spam control, and inappropriate content removal
Member concerns escalated to you with context
Community health and engagement tracking
Social — 2 platforms
8 branded flyers per month, designed in your colors and voice
Captions and hashtags written for each
Posting and scheduling
DM management and comment replies
Hot lead alerts sent to you same-day
Reporting
Weekly summary: activity, themes, leads, anything needing your decision
Monthly engagement report with trends and recommendations
Support Coordination
Starting at $1,050 / 15hrs Weekly / Paid Monthly
Daily queue management — every ticket reviewed, assigned, and tracked so nothing ages out
Escalation handling — urgent issues routed to the right person and followed until resolved
Coverage planning — schedules built around PTO, holidays, and launch weeks
Team check-ins — weekly touchpoints plus one-on-ones to clear blockers and set priorities
New team member onboarding — new support hires trained on your tools, tone, and process
Quality review — customer conversations sampled against your standards, with feedback to the team
Tool and template upkeep — macros, canned responses, and FAQ articles kept current
Weekly reporting — volume, what's aging, what's blocked, what needs your decision
Monthly trend report — where volume is heading and whether it's time to add capacity
What Clients Are Saying
Great communication and fast, reliable service. The work was thorough and efficient. Trust them with your important tasks; they deliver.
Shekinah is such a joy to work with - she’s proactive, detail-oriented, and communicates clearly. I always felt like she was truly invested in the project, which made collaborating with her seamless and enjoyable. She brought calm confidence in everything.
As with Nike, “Just Do It”. In all seriousness, She’s Here To Assist is the perfect fit for this company. Shekinah brought great insight to our conversation and passionate about assisting you, take things off your plate, so you can focus on your picture goals.
Hey, I'm Shekinah Israel
OBM + Customer Support Specialist
I've spent 8 years in customer support, learning how to make people feel taken care of and how to keep the moving pieces of a business from falling through the cracks.
Now I build funnels, and run the inboxes and communities behind them, for coaches and service business owners who are great at what they do and tired of holding their own systems together with tape. When you work with me, you get me. Not a faceless agency
FAQs
Your Questions Answered: Quick Insights into Our Expert Customer Support Services
What does She's Here To Assist actually do?
We take customer support and inbox chaos off your plate. Our core service is done-for-you Inbox Management — we sort, respond to, and stay on top of your email so you can focus on the work that pays you. We also offer community management and social media support services for coaches and service-based business owners who need consistent, professional communication with their audience.
Who is this for?
Coaches, consultants, and service-based business owners who are drowning in email, slow to respond to client inquiries, or spending hours a week on messages instead of billable work. If you've ever lost a client because a message sat unanswered for three days — this is for you.
How do you ensure confidentiality and data protection?
Our team adheres to strict confidentiality agreements and we use state-of-the-art security measures, including data encryption and secure channels for communication to protect your sensitive information at all costs.
What won't you handle?
Anything that requires your personal judgment or expertise gets escalated to you — we don't guess on your behalf. We also don't do content creation or video editing under social media support. Those are separate conversations.
What's your refund policy?
We don't offer refunds — instead, we stand behind our work. If you're not satisfied with something, bring it to us and we'll fix the issue at no extra cost. We'd rather solve the problem than hand back money and leave you stuck.
Will you sound like me in my emails?
Yes. Before we touch your inbox, we learn your tone, your common responses, and your boundaries. You approve templates and messaging up front. Your clients won't know it's not you — they'll just notice you got faster.
What do I have to do once we start?
Very little. That's the point. You'll do a short onboarding so we can learn your business, approve a few templates, and then your main job is reading a weekly summary and answering the occasional escalation.
How does pricing work?
Services are offered on a monthly retainer so you get consistent, reliable coverage — not one-off help that disappears when things get busy. Pricing depends on inbox volume and scope. Book a call and we'll give you a straight answer, no runaround
Is there a contract?
Yes — a simple service agreement and NDA that protects both of us and spells out exactly what's included. No confusing fine print.
What if it's not working out?
We keep it simple. If the service isn't the right fit, we part ways professionally with proper notice and a clean handoff. No hostage situations.
