Reliable virtual business support that keeps your clients cared for and your operations moving.
You've got the audience. You've got the clients. What you don't have is time to answer everybody.
I run the parts of your business that never stop talking, your inbox, your community, your social media DMs, and your support team. Replies in your voice, every day, so nobody waits and nothing slips. You stay focused on your work; I handle the rest.
Growing every day. Drowning in messages every night.
You show up. You serve your clients, you post, your audience and team grows. But growth has a price nobody warns you about: every new follower, member, client, and team member is another message waiting on you.
Emails pile up. Your community goes quiet because questions sit unanswered. Leads DM you ready to buy, and by the time you reply, they've bought from someone faster.
You don't have a growth problem. You have a response problem.
I answer for you, in your voice, every day.
Every reply your business sends is either building trust or burning it. I make sure it's building.
I manage your conversations across the four places they pile up, your inbox, your community & social media, and support team with replies that sound like you wrote them, escalations when something needs your judgment, and reports so you always know what your people are asking.
No more "sorry for the late reply." No more leads going cold. No more feeling guilty every time you open the app.
Ways I can help
Three ways I take the conversations off your plate. Start with the one that's costing you the most sleep.
Basic Support
Reliable day-to-day customer support to help you stay responsive, organized, and on top of customer and client messages.
Business Support
Consistent multi-channel customer and client support for growing businesses that need stronger follow-up, tracking, and reporting.
Support Coordination
Hands-on customer and client support management for businesses that need queue oversight, team coordination, escalation handling, and performance tracking.
Three steps to getting your time back
1. Book a free call — we talk through your business, where messages are piling up, how you sound, and where support is needed. No pressure.
2. I learn your voice — your offers, your FAQs, your tone, what I answer and what comes to you. Most clients are fully handed off within the first week.
3. You log off — your inbox, community, DMs, and support team run daily without you, and you get a summary instead of a pile.
Why done-for-you, in your voice
Anyone can answer messages. Almost nobody can answer them as you.
The reason you haven't handed this off already is simple: you're afraid a stranger will sound like a stranger. Fair. That's why I don't touch a single reply until I've studied how you talk, your phrases, your tone, your boundaries, and built a clear playbook for what I answer and what gets escalated to you.
Backed by 8+ years in customer support and operations, your people get fast, warm, on-brand replies, support, and they never know you stepped away.
Packages
Select A Package That Powers Your Success
Basic Support
Starting at 10 Hours/Week — $1,200/month
For businesses that need help staying on top of customer messages.
Includes:
1 support channel
Customer email or DM responses
Follow-ups
Escalation flagging
FAQ/canned responses
Weekly summary
Business Support
Starting at 15 Hours/Week — $1,800/month
For growing businesses that need more consistent customer support.
Includes:
Up to 2 support channels
Email and ticket support
Customer inquiry management
Follow-ups
Escalation handling
FAQ updates
Weekly reporting
Monthly performance report
Support Coordination
Starting at 20 Hours/Week — $4,000/month
For businesses that already have customer support activity in place but need someone to manage the day-to-day operation.
Includes:
Customer support queue oversight
Ticket and escalation management
SLA and response-time tracking
Team coordination
Coverage planning
FAQ and SOP updates
Quality Assurance
Workflow monitoring
Weekly performance reporting
Monthly management report
Process improvement recommendations
Social Media Support
Starting at $850/month
For businesses that need consistent help keeping their social media active, organized, and responsive.
Includes:
Support for up to 2 social media platforms
8 branded posts per month
Captions and hashtags
Post scheduling
Comment monitoring and responses
DM monitoring and responses
Lead and important inquiry flagging
Weekly activity summary
General Administrative Support
Starting 10 Hours/Week - $1,000/month
For businesses that need dependable help with day-to-day administrative tasks and organization.
Includes:
Email and calendar support
Data entry and document updates
Meeting scheduling
File and folder organization
Basic research
Client/customer follow-up
Spreadsheet and database updates
General administrative assistance
Weekly activity summary
What Clients Are Saying
Great communication and fast, reliable service. The work was thorough and efficient. Trust them with your important tasks; they deliver.
Shekinah is such a joy to work with - she’s proactive, detail-oriented, and communicates clearly. I always felt like she was truly invested in the project, which made collaborating with her seamless and enjoyable. She brought calm confidence in everything.
As with Nike, “Just Do It”. In all seriousness, She’s Here To Assist is the perfect fit for this company. Shekinah brought great insight to our conversation and passionate about assisting you, take things off your plate, so you can focus on your picture goals.
Hey, I'm Shekinah Israel
OBM + Customer Support Specialist
I've spent 8 years in customer support, learning how to make people feel taken care of and how to keep the moving pieces of a business from falling through the cracks.
Now I build systems, support teams, and run the inboxes and communities behind them, service business owners who are great at what they do and tired of holding their own systems together with tape. When you work with me, you get me. Not a faceless agency
FAQs
Your Questions Answered: Quick Insights into Our Expert Business Support Services
What does She's Here To Assist actually do?
We take customer support and inbox chaos off your plate. Our core service is done-for-you Inbox Management — we sort, respond to, and stay on top of your email so you can focus on the work that pays you. We also offer community management and social media support services for coaches and service-based business owners who need consistent, professional communication with their audience.
Who is this for?
Coaches, consultants, and service-based business owners who are drowning in email, slow to respond to client inquiries, or spending hours a week on messages instead of billable work. If you've ever lost a client because a message sat unanswered for three days — this is for you.
How do you ensure confidentiality and data protection?
Our team adheres to strict confidentiality agreements and we use state-of-the-art security measures, including data encryption and secure channels for communication to protect your sensitive information at all costs.
What won't you handle?
Anything that requires your personal judgment or expertise gets escalated to you — we don't guess on your behalf. We also don't do content creation or video editing under social media support. Those are separate conversations.
What's your refund policy?
We don't offer refunds — instead, we stand behind our work. If you're not satisfied with something, bring it to us and we'll fix the issue at no extra cost. We'd rather solve the problem than hand back money and leave you stuck.
Will you sound like me in my emails?
Yes. Before we touch your inbox, we learn your tone, your common responses, and your boundaries. You approve templates and messaging up front. Your clients won't know it's not you — they'll just notice you got faster.
What do I have to do once we start?
Very little. That's the point. You'll do a short onboarding so we can learn your business, approve a few templates, and then your main job is reading a weekly summary and answering the occasional escalation.
How does pricing work?
Services are offered on a monthly retainer so you get consistent, reliable coverage — not one-off help that disappears when things get busy. Pricing depends on inbox volume and scope. Book a call and we'll give you a straight answer, no runaround
Is there a contract?
Yes — a simple service agreement and NDA that protects both of us and spells out exactly what's included. No confusing fine print.
What if it's not working out?
We keep it simple. If the service isn't the right fit, we part ways professionally with proper notice and a clean handoff. No hostage situations.
Contact Us
3419 Virginia Beach Blvd. Virginia Beach, VA 23452
Virginia SBSD certified Small, Women owned (SWaM) and Micro Business.
NAICS codes: 561499 All Other Business Support Services; 561110 Office Administrative Services; 561421 Telephone Answering Services; 561422 Telemarketing Bureaus and Other Contact Centers;
